Hello, @es_sfo.
I hope you have had a good day. I’m here to get you back on track and help you mark an invoice unpaid.
Here are the few steps to mark the invoice as unpaid:
- Pick Sales and then choose Invoices.
- Locate the invoice that needs the reverse payment.
- Find the 1 Payment link under the paid stamp.
- Select the link for the date.
- Once you come to the Receive Payment, find More at the bottom of the page.
- Push on Delete and then Press Yes.
Once done, you can apply the credit to the invoice.
Let me guide you:
- Go to Sales.
- Find Customers and click the customer’s name.
- Choose the invoice you want to apply the credit to then hit Receive Payment.
- Enter in any information that needs to be filled out on the Receive Payment window.
- Make sure the invoice is selected when you’re in the Outstanding Transaction section.
- Select Save and Close.
For future reference, visit Enter and Apply Credit Memos and Delayed Credits.
Let me know if there’s anything else I can help with. Take care.
