Banking

Thanks for joining this thread, pieceofcake.

This error message typically comes up if you are adding multiple credit cards for the same bank in QuickBooks Online.

Before connecting to Online Banking, you need to identify how your financial institution sends your downloaded transactions. If they download to only one account, you can connect the main one. If it’s to the individual accounts, link the sub-accounts.

On the other hand, you'll get a message that the account is already connected if the second credit card has the same bank account number with the first one, but login credentials are different. You can update the sign in info instead of adding a new connection to get rid of the error.

Let me show you how to do it:

1. Go to Banking.
2. Click the Edit ✎ icon next to the bank name.
   
3. Select Edit sign-in info, and enter your updated bank website username or user ID and password.
   
4. Select Save and connect.
5. QuickBooks Online will try to connect with your bank to verify your information.
6. Once you see a confirmation message, select I'm done, Let's go!

You can also refer to this article: How to update your bank account sign-in information for additional information.

Let me know how this goes by leaving a comment below. I always have your back.