You have me to help you with this, 41285ricks.
Let's make sure we've entered the same login credentials on the mobile app and through online. If you're unsure about the user ID or password, we can click the Forgot your user ID or password link. This way, the program will send a reset password request to the email connected to the account. From there, you can change the password.
Afterwards, let's log in and check to see if the transactions are there.
If you still get the same thing, it would be best to reach out to our Phone Support team. They can take a look at your account and verify why this further. Here's how:
- Log in to QBSE through website: https://selfemployed.intuit.com/login
- Click the ? Help icon, and then Contact us.
- In the Ask your question field, enter My documents are missing.
- Click Continue.
- Select either Start a chat or Get a callback.
It would also help if you can provide the name of your bank so I can check if we have an issue with regards to this.
Please let me know how things work on your end. I'll be here to help you!
