Banking

Welcome to the Community, @Moneytalks.

Once you start the conversation from the Message us chat box, you'll be getting a response coming from the QuickBooks Support Team. Since we're having a high volume of calls, the waiting time will depend on the queue (see screenshot below).

If you're not receiving any reply at all, I suggest performing the basic troubleshooting steps. Let's start by opening the company in incognito mode.

In case you need the shortcut keys, check this out:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you're able to make it work via the incognito seamlessly, shift back to your regular browser and remove the cache. Clearing it speeds up the web browsing experience.

You can also try using another browser when performing the process. This is to isolate this unexpected behavior.

Stay in touch whenever you have additional questions about QBO. I’m here to make sure you’re taken care of. Have a great rest of the day.