I appreciate you for performing the steps provided by my peer above in deactivating and reactivating the bank feeds for an account, @cmendezamce.
Matching the transactions in the Bank Feeds Center helps you easily manage your transactions. Since the recommended solutions don't make any difference, I'd suggest contacting our Customer Care Team. They can double-check your company file why there's an additional equal unmatched item to account for. They can also provide steps on how to fix it. Please first check out their support hours before getting in touch with them. Here's how:
- Open the software.
- Go to Help from the top menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter Banking as your concern, then choose Continue.
- We’ll provide you a few support options. Select which one is best for you.
Once fixed, you can go back to the Bank Feeds Center. From there, you can review, assign, categorize, and match your transactions. To learn more about this process, go through this article: Bank Feeds in QuickBooks Desktop.
I'll be right here to help if there's anything else you need. Have a great day, @cmendezamce.
