Hi there, Rosemary.
The error your getting may be caused by one of the following:
-
A problem with one or more accounts in your company file.
-
A discontinued version of Windows or QuickBooks Desktop.
-
A problem with the download or import format.
-
A problem with your Internet connection.
Let's perform the steps below in the order listed to resolve the issue. I also suggest retrying to download your transaction after each step before you move to the next.
First, enable TLS 1.2 in the latest version of Internet Explorer.
Here's how:
1. Open Internet Explorer 11 and make sure you have the latest version installed.
2. Select the Gear icon at the upper right section of Internet Explorer.
3. Go to Internet Options and select Advanced tab.
4. Choose the Security section.
5. Uncheck the USE TLS 1.0 and checkmark in USE TLS 1.2.
6. Hit the Apply and then, OK.
7. Close all open programs and restart the computer.
If you receive the same error, continue following the steps below.
Create a new test company file to help determine if the issue originates with your bank or their servers.
1. Select File menu. Then, New Company.
2. Choose Express Start.
3. In the newly created test company, add the bank account which was experiencing issues and set up the account for Bank Feeds.
4. You can Download Bank Feed transactions to test the account.
If you receive the same error: This means that there is a problem at your bank. Proceed to Step 6.
If you do NOT receive any error : This indicates that the problem is not with your bank. Please continue to Step 3.
Please refer this article for the steps on how to fix issues when downloading or importing transactions: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Please let me know how it goes. We'd want to make sure you're able to download your AMEX transactions.
