I did exactly what katherinejoyceO suggested with the chat thing and got the response about the known issues and the engineers are working on it. katherinejoyceO , I know there is at least one case because I created it. I referenced this thread in the chat. Like a dummy, I forgot to write my case # down before I closed the chat window and it went away into the void.
- We have 2 separate QBO accounts for two separate companies and it is only happening for one company.
- One company has the basic QBO (essentials) where everything is entered as an expense with no bill payment.
- The other has one of the more expensive subscriptions where we enter bills then pay the bills.
- Our unmatched problem appears to happen only on the company that uses the bill payment feature.
- We use PNC for both companies.
It was suggested in one of the replies that it was an issue with the data that is coming back from the bank. My spider sense tells me it is not the bank.
Who do you bank with?
