I just got off a Chat with support and they told me there is an ongoing investigation into this issue and the engineers are "working on it". They apparently knew about it before I brought it up. There is no estimated time that the issue will be resolved and I will be notified via email when it is fixed. LOL
We rely on this feature as a daily check to help insure no money comes out of our account that is not expected. All unmatched transactions are "flagged for review". The review costs time and money.
I asked for a discount on my monthly subscription until it is fixed. They said to call sales so I am going to try it on general principal. Not expecting much though. Don't know about anyone else but we just got hit with a price increase about the same time this problem started to crop up.
