Hi @DOGS4LIFE,
This is not the experience we want you to have. We strive hard to provide you with a service wherein all your concerns are resolved.
I know time is precious for business owners like yourself, and we don't want to waste any of your time. We want to get you back to business as soon as possible.
The error OL-301 if often caused by a bank connection or company file issue. You can trigger the connection with your bank feeds to reset it.
You can turn off your bank feeds and turn it on again. Here's how you turn it off:
- Click on List from the menu bar.
- Choose Chart of Accounts.
- Right-click on the account, then select Edit Account.
- Click on the Bank Feed Settings tab.
- Tick on the Deactivate all online services checkbox.
- Click OK, then Save & Close.
Once done, you can then turn it back on. You can turn it back on by choosing the account from your Chart of Accounts and clicking on Set Up Bank Feeds.
For further guidance, you can refer to this article: Get Help with error OL 301 or 393.
Please know that you can always get back to me if you have any other questions. I'll be around to help.
