Hello there, Laura_C.
There are a few potential reasons why you’re getting duplicate downloaded transactions in QuickBooks Online. It can be caused by manually entering the checks in QuickBooks Online, then connecting your bank. Downloading and accepting all transactions which include those you've already entered.
It may also be due to doing manual updates between the times that the account updates automatically. It's also possible that duplicate entries are caused by connectivity issues when communicating with our systems.
If you haven’t accepted them yet, you can exclude these duplicates from the For Review tab. Here’s how:
- Select Banking from the left menu.
- In the For Review tab, put a check mark on the transactions you want to exclude.
- When done, go to the Batch Actions drop-down and choose Exclude Selected.
I’d also recommend contacting our Banking team. They have the necessary tools to securely access your account and double-check what’s causing these duplicates and triplicates to show.
You can see our most-up-to-date contact information here:
Get help with QuickBooks Online
That should do it! You should now be able to get rid of these duplicates.
Feel free to let me know if you have additional questions. I’m only a comment away!
