Your instructions were completely incorrect. When you request a callback from support - using the functions of Quickbooks Desktop Pro - you get connected to a QB Online tech who knows nothing at all about Desktop Pro.
That person gave me a phone number to call. I called and that connected me to a worthless AI agent that could not understand the simplest requests or responses. By repeating the words "agent technical support representative" about ten times, I got the AI bot transfer me to a person.
The person was competent but could not resolve the issue. We did a screensharing session and I demonstrated that an attempt to make a direct connection to Bank of America. The error that appears is the same one I have always seen (going back months now). See screenshot.
In the screensharing session, we also looked at the "Participating Financial Institutions" list - accessed from the Banking menu in Desktop Pro. Both the "Bank of America - New" and "Bank of America - QB Webconnect" listings within the Quickbooks Desktop product report that the supported download method is "Web Connect". However, Bank of America does NOT repeat NOT provide QBO files. It only provides the following file types:
Web connect for Quicken 2018 and above
Quicken and Managing Your Money - QIF file (2 digit)
Quicken - QIF file (4 digit)
Microsoft Excel format
Printable text format
These are the only options from Bank of America.
So, the Quickbooks Desktop product SAYS it can connect to Bank of America using QB Webconnect, but it CANNOT because BofA does NOT provide QB Webconnect files (QBO files). The bank used to provide QBO files but that stopped about two months ago.
At the very least, Intuit should update the information within the product itself show correct information about Bank of America connections. Ideally, Intuit will work with BofA to get the connection going again. BofA is only one of the five largest banks in the world. This should work.
