Candice C
QuickBooks Team

Banking

Good evening, @bullfrog23414

 

Thanks for chiming in on this thread. 

 

If the issue is still persisting, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with you and see why this is happening in your company file. Here's how:

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help/Contact Us option. 
  3. Enter your question. 
  4. Select Get a callback

 

Please let us know how the call goes. We're always here to lend a helping hand. Take care!