Banking
I appreciate you taking the time to reach out and share the details along with the screenshot, ImaginationMan. I understand the challenges you are facing when managing contractor payments. Let's walk through a few steps to help resolve this situation so you can get back to managing your business.
May I ask if your bank account is connected to QuickBooks Online (QBO)? One possible reason why a deposit is also showing up is that the payment may have already been categorized into the bank account. These payments must be classified under an expense account instead. Additionally, please ensure that when you make direct deposit payments to contractors, the account used for these transactions is designated as an expense category.
I've added a screenshot for your reference.
If everything is correct and the issue persists, I recommend contacting our customer care team. They have the tools that can check your account and review the setup in your chart of accounts.
Here's how to reach them:
- Go to the Help icon.
- Select Contact Us.
- Enter your concern, then click Let's Talk.
- Choose Start a chat to connect with our support expert.
I've included these articles to provide you with additional information on how to access various procedures that will assist you in reconciling your online transactions:
Thank you for your time, and I hope you find the information helpful! Please let me know how the call goes or if you have any further questions afterward. I'm here to assist you every step of the way. Looking forward to hearing from you, and take care!
