Hi All,
Wanted to give an update and extend a wish to Quickbooks to please take a look at why QBO cannot match using a rule an ACH bank payment to an open invoice.
I began this saga in 2018 with the promise that QB would 'learn' my transactions and be a effortless bookkeeping experience. Well no. While it does the standard bookkeeping stuff fine, it still cannot match the bank feed using a rule. I started this thread in 2022 and as of April 2025-- no resolution, no attempts to fix, no communication from QB saying it simply is impossible to perform this match.
This is a common issue shared by many yet no attention from QB. Please don't send me links as to how to set up rules, clear caches, try different browsers, dates over 180 days, try to match after reconciling, mismatched currency, different banks, etc. QB has a software problem that they seem is not important enough to fix.
It is my hope today, that the old employees ( or AI bots, perhaps) have retired and we now have some fresh eyes on this issue. With hopes that someone can please bring this out of the customer service area and escalate it to the actual engineers doing the programming.
What say you QB?
