I appreciate your proactive approach in performing troubleshooting steps to rectify the issue, Ashley. Your initiative is highly valued, and I know how convenient it is to have a faster server for seamless business operations. I'm here to offer guidance to enhance server performance and elevate your overall experience.
Although QuickBooks Online (QBO) operates on Intuit's cloud servers, its performance also depends on your computer or device's processing power, the available memory (RAM), and the bandwidth of your Internet connection. Here are a few steps to help narrow down the cause of slow performance and verify your system meets the basic requirements:
- Browser: Use Google Chrome for the best experience. If you're already using it, make sure it's updated by navigating to the Chrome menu, selecting Help, then About Google Chrome.
- Operating System: Make sure your operating system is up to date or aligns with the System Requirements for QBO.
- Internet Speed: Check your connection's speed using a Google Speed Test to ensure bandwidth isn't a limiting factor. Review the test results to understand your connection's capabilities.
For more detailed information about speed issues with your QBO, please refer to this article: Why is my QuickBooks Online slow?
Furthermore, once everything is up and running smoothly, I'm including a helpful article that will guide you on how to reconcile your accounts. This will help ensure they always align with your bank and credit card statements: Reconcile an account in QuickBooks Online.
Your satisfaction is my top priority, and I am dedicated to ensuring you have a consistent QuickBooks experience. If you have any specific questions about resolving performance issues or need further assistance, please feel free to reach out. I am here to provide all the information and support you need.
