I appreciate you getting back here in the thread, @rawpwr101. I'll provide troubleshooting to help you address a reconciled transaction that appears unreconciled in QuickBooks Online (QBO).
Before anything else, I'd like to share a few reasons why this occurs on your end. The unreconciled transactions showing in your account are due to the following:
- Someone undid the last reconciliation.
- Someone modified or deleted the reconciled transactions.
- Cleared transactions were unchecked (uncleared) in the account register.
- Funds were transferred from a previously reconciled bank account to a sub-account.
You'll want to undo the prior reconciliation and re-reconcile it to address this situation promptly. However, since only an accountant can undo a complete reconciliation, I suggest collaborating with an accountant to assist you in navigating this situation. If you don't have an accountant, I can help you find one. Feel free to visit this page: Find a QuickBooks ProAdvisor.
In addition, you run a financial report to help you keep track of all your recordings in QBO. Check out this article to get started: Run a report in QuickBooks Online.
I'll be around to help you ensure this is taken care of. You can continue to communicate with me below so I can provide the necessary information to help resolve QuickBooks-related inquiries. Stay safe.
