Hi there, WhittyB.
QuickBooks Checking is a banking feature offered through Green Dot Bank, not a direct QuickBooks service. QuickBooks provides transaction management and viewing, while the actual banking services are handled by the partner bank.
Nevertheless, QuickBooks relies on the data from your connected bank for reconciliation to maintain accuracy and consistency in your financial records. If transactions appear on your bank statements, it's a good idea to verify them on your bank's website as well. If the transactions are present there, you can manually update them in QuickBooks. If they still do not show up in your bank feeds, you have the option to upload them manually.
Additionally, QuickBooks typically does not allow the deletion of transactions that are not reflected on your bank statement if they have been reconciled or marked as cleared. This restriction is in place to maintain accurate financial records.
Furthermore, you can visit this article to reach out our customer service support team, they have the resources to help with your mismatched statements and bank feeds promptly: Get help with QuickBooks products and services.
Finally, I'm adding this resource for future reference, on how to reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.
We stand ready to support your exploration of these options. For any queries or additional assistance about your mismatched statements and bank feeds, please use this communication channel. We value your consideration and are enthusiastic about helping you elevate the QuickBooks user experience.
