Hey there, JC 2010.
Thanks for chiming in on this thread. I suggest reaching out to the support team outside of the Community so they can view your screen to better assist you. You can reach them by following these steps;
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any other questions, feel free to reach back out.
