Your time is extremely valuable, Mario76. I've got details about where customer payments go after they pay your invoice in QuickBooks Online (QBO) Payments.
When you send an invoice to your customer, and they follow the link in the email to finish paying online, their payments will be applied to the corresponding invoice. QuickBooks will then send the money to the bank you chose when you signed up for QBO Payments.
Since you received a payment against the wrong invoice, you can create a journal entry and apply the payment to the correct one to keep your records accurate. Here's how:
First, create a journal entry and ensure you enter the following:
On the first line:
- Account: Accounts Receivable
- Debits: amount of payment to transfer
- Name: name of the customer you’re transferring payment from
On the second line:
- Account: Accounts Receivable
- Credits: amount of payment to transfer
- Name: name of the customer you’re transferring payment to
Next, apply the payment to the correct invoice. Here's how:
- Click the + New button.
- Select Receive payment.
- Select a customer.
- Ensure the journal entry number and open balance amount are listed and checked in the Credits section.
- Hit Save and close.
Moreover, I highly recommend contacting our QBO Payments Support team so they can take a direct look at why invoice payments apply to the wrong invoices. They have additional tools to dig deeper and resolve the issue.
Finally, I'm sharing this article if your customer wants a refund instead of credit: Record a customer refund in QBO.
Correct posting of invoice payments is essential for maintaining accurate financial records, Mario76. If you have other questions about invoice payments, leave a comment below. We got your back!
