Thank you for reaching out to the Community page, @KMP3.
I understand the difficulties you’ve faced while trying to resolve this issue. I will direct you to the appropriate support to resolve it.
Since the issue continues to keep going, I highly suggest contacting our support team again. They can look over your account about the missing payments and resolve your concern quickly.
Here's how to connect with them:
- Click the Help menu.
- In the pop-up panel, go to the Search tab.
- Hit the Contact Us button.
- From the text box, type in your concern.
- Click Chat with us.
When reaching our QuickBooks Online Support Team, please make sure to know the availability hours to make sure your concern will be getting in touch.
Here's the best time to contact:
Solopreneur, Simple Start, Essentials, Plus
- M-F 6 AM to 6 PM PT
- Saturday, 6 AM to 3 PM PT
Advanced
You can also check this article to review the missing payments.
Please let me know if you need further assistance regarding with your missing payments. I am always here to extend a helping hand. Have a good day!
