Thanks for sharing the error message you've received, @Niko74. I know the troubleshooting steps to get past it so you can get your bank connection working again.
There are two reasons as to why you're experiencing this error.
- Adding an inactive account means there have been no transactions made in the last 12 months in this account.
- Adding a bank for which you haven't accepted the terms and conditions.
To fix this, kindly follow these steps:
- Use a different browser to log in to your bank's website and check if you can get in without problems.
- Verify if your account is active.
- Your account is considered active if there are transactions for the past 12 months.
- If your account is supposed to be active but can't sign in to your bank's website, contact them directly.
- Go back to your bank's website and look for messages that need confirmation, such as terms and conditions.
If the issue persists, Sign in to QuickBooks using an incognito or private browser or try other browser troubleshooting steps.
To connect your bank account, I encourage you to use this article and look for step 1: Connect bank and credit card accounts to QuickBooks Online.
Alternatively, you can manually upload transactions into QuickBooks Online.
For future reference, you can visit this article to learn more about managing your transactions: Categorize bank transactions in QuickBooks Online.
If you still have questions about your bank connection, comment down below. The Community is always here to help you.
