Hello there, @learning.
As per checking, the update for the investigation of the reason for connecting the PayPal not syncing was closed. However, you can contact our customer support team to request to re-open the investigation if the issue persists on your end.
Here's how you can reach them:
- Select the Help icon and click the Search tab.
- Select Contact Us.
- Provide a brief description of the issue, then Continue.
- Choose between Chat with us and Have us call you.
I'm always here to help you if you have additional questions about connecting the PayPal not syncing. Keep safe, and have a good one.
