Thanks for chiming in with this detailed information, @Mumbililian. I'm here to ensure your concern is addressed.
One potential cause of the transfer you made is that you accidentally entered the transaction twice resulting in two amounts in each account. With this, I recommend checking them in your Audit log to ensure you entered the transaction once.
After checking everything, and the issue persists, I suggest logging in to a private browser. This way, we can identify if the problem is related to your browser, which doesn't store any history or form data.
You can use the following keyboard shortcuts based on what type of browser you're using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, let's clear the browser's cache to remove its stored files to ensure the program performs efficiently. If you get the same result while using a private browser, I suggest switching to a different one.
Additionally, you may check this article for more information about reconciling your account in QBO to keep track of your finances: Reconcile an account in QuickBooks Online.
If you need help managing your bank accounts, please reach out to the Community. I'll be on the lookout for your message. Take care.
