I appreciate the troubleshooting steps you've performed to resolve the issue, Chris. Since it persists, I recommend contacting our support team to help you sort your Chart of Accounts in QuickBooks Online (QBO).
This will allow them to determine the root cause of the problem and, initiate an investigation, if necessary, as they possess the necessary tools and expertise to help resolve this unexpected behavior. Here’s how you can contact them:
- Sign in to your QBO account.
- In the upper right corner, click on the Help icon.
- Select Search, then hit Contact Us.
- Write your issue or concern, then click Continue.
- Choose a way to connect with them.
Keeping your Chart of Accounts organized in QBO is crucial for ensuring your financial records are accurate. You can check out this article: to Learn about the chart of accounts in QBO.
Once you have your Chart of Accounts organized, you can reconcile your accounts in QBO to maintain accurate financial records, detect errors, and ensure that your business's financial health is accurately represented.
If you have any further questions about setting up your chart of accounts, please feel free to reach out. Have a great day ahead!
