I've been having this exact same issue for several months (AGAIN, after changing the configuration multiple times in the past because every time we get it resolved, either Intuit or American Express keep changing how the integration works and everything goes haywire again; it has been a recurring problem for SEVERAL YEARS).
There are numerous threads about this yet nobody at Intuit has any answers. My AMEX delegate login shows me all transactions in the account (primary cardholder plus secondary cardholders) yet only the primary cardholder's transactions are importing now. Yet the "account balance" in QB is pulling the balance comprised of all cardholders. So the balances of the secondary cardholders are included but not the actual transactions. We've had to manually import the secondary cardholder transactions each month. And once again I've wasted several days on the phone with both AMEX and Intuit, who just continue to play dumb as if this is the first time this issue has been brought up, when really it's affecting thousands of customers.
I've posted questions, suggestions, and feedback in as many places as possible as have many others, so WILL YOU PLEASE DO SOMETHING TO FIX THIS ISSUE?? WORK WITH AMEX IF YOU NEED TO INSTEAD OF JUST BLAMING THEM AND THROWING UP YOUR HANDS. THIS IS RIDICULOUS AND I'M SOOOOO TIRED OF IT!!!!!
