I have had this exact same issue since August and it's INFURIATING!!!! And as kdorey mentioned, every time Intuit changes the setup and we finally get it working correctly again, a few months later you guys change everything and it stops working again!! If I had a nickel every time I've had to reconfigure a client's GL to create a bunch of extra accounts and then merge them again and troubleshoot endlessly via chat and phone for hours, weeks, or months to get it resolved. I've had open tickets for more than 3 months now and neither Intuit nor AMEX can help me (both point the finger at the other; however it seems most likely that the issue is with Intuit since nothing has changed on AMEX's end).
I tried these suggestions and they DO NOT work. In fact, every time I disconnect and reconnect the account, a completely different # of transactions comes through. For example, I see 72 total transactions on the AMEX site, 45 of which are the primary card holder that WERE coming through, but not the other 27 transactions from 2 other cards. After disconnecting and reconnecting, only 40 transactions came through. I excluded them, disconnected and reconnected, and 80 transactions came through, and now it's back to 40. So not only are 2 cards missing entirely, but now some of the primary cardholder transactions are missing.
Can you guys PLEASE FIX THIS ALREADY?? AND THEN STOP F*CKING CHANGING IT? The number of hours of my life that I've wasted on this is ridiculous. Maybe Intuit should start reimbursing us because I don't feel it is fair to keep billing my clients for this troubleshooting when everything was working just fine prior to August. And BTW, the only bank/credit card issuer I've ever had this issue with is AMEX (going back many, many years). Never an issue with any other bank. Can Intuit and AMEX work together to figure this crap out instead of just ALWAYS blaming the other party and throwing up their hands? This crap is unbelievable.
