I can see how important it is to get those syncing issues with your supplemental cards sorted out. I'm here to guide you to the right support so we can tackle this together, kdorey.
Since you've already gone through some troubleshooting steps and are still experiencing the problem, I recommend reaching out to our support team. They have specialized tools that allow them to securely access your account and dig deeper into what might be causing the problem. To do so, follow the steps outlined below:
- Sign in to your QuickBooks Online company.
- Click on the (?) Help.
- Select the Assistant tab to chat with the QB Assistant, or use the Select tab to type your question and find Help articles.
Furthermore, you can review categories for downloaded transactions once you connect your bank. Go through this article for more details: Categorize Online Bank Transactions in QuickBooks Online.
Let us know if you have any other concerns when connecting with your bank. We'll always be right here to cover all your needs.
