In Response to LollyNino_C:
Is there any setting that may exist in a business account with Quickbooks Online that may affect large charge amounts to automatically decline as part of a security measure or general rule as dictated in the settings? We have noticed a pattern lately within our business that appears to indicate a possibility of some sort of auto decline setting where the amounts we're processing on our side via Quickbooks Online on behalf of the customer are getting declined. Our customers are not having this issue of the declined transaction when they process the ACH themselves on their end of Quickbooks Online. My company compliance manager brought this to my attention and wondered if Intuit and / or the bank (either the customer's or our own-JP Morgan Chase...) is detecting an unknown ip address whenever we are attempting to process credit cards over a certain amount (approximately $6,000.00) and is therefore auto declining whenever the business (us) is trying to process a payment for this amount. The customer we have today is frustrated that she had to complete the transaction herself on her end of the Quickbooks Online invoice and she doesn't understand why the transaction declined for us in the first place since it was approved for her. We are becoming frustrated too as this is becoming a noticeable pattern and concern voiced to us by our recent clients on their projects. Can you provide any clarity on this and answer whether or not this is a simple setting issue that we can fix ourselves in our own business account? Thank you, Jessica C.
