(not fixed yet..)
Major update - Please read:
Hi all,
As mentioned previously I was to get a call from Data Services this morning. They did call on time. The plan was to move this back to Tier 1,2,3. I spoke with Jason (in Florida) who is in Data Services and Kurt (n Tennessee) who is Tier 1 Accountant Care Line. They are both great to work with.
Below is some important information:
- There is now a formal investigation opened with Tier 3. The ticket number is INV-112003. Please use this number when communicating with them.
- They would like for everyone to go into their Quickbooks Desktop application, go to the help menu, select "Send Feedback Online" (4th menu on the help dropdown), select "Bug Report..." . Please briefly tell them the issue (e.g, OLSU-1011, etc.) and make sure to reference the investigation number INV-112003.
- If you would like to talk with a Tier 1 member who is in the US, they suggest calling the "Accountant Care Line" at [phone number removed]. Be sure the mention the investigation number.. They told me the more people that call, the better
- I have called Citi and told them I was going to temporally stop using their products with Quickbooks until this is resolved. If you call, you can try to reference Citi ticket number TR116188 and see if you can be added.
More info when it becomes available.
-Scott
