Update on my efforts:
I received a call back today from Jason in the Intuit Data Services group. This is the group that generally fixes bad data/company files, and the same team that had me upload my company file previously. He informed me that they had throughly reviewed my company file and had determined that everything looks normal and nothing indicated that would be causing this problem. He added that they had also looked at an additional five other user's company files (having the same issue) and came to the same conclusion.
Jason explained that their team does not do troubleshooting of this type. Their team had a discussion that there needed to be a formal "investigation" performed by Tier 3 engineers...and in case you have not immediately guessed it... Yes, it has to start with Tier 1. UGGGG.
I explained to him that going back to Tier I, having to explain the whole problem to someone new, etc... to convince them to contact Tier2... so that Tier 2 could escalate to Tier 3 was going to be a massive waste of my time. He told me that was the only way...but then he offered this: He is going to call me again in about 09:30PDT tomorrow and get on the call with me and the Tier I group. If necessary, we are going to escalate to a supervisor. (like that will help ).
FYI: I have invested almost 20 full hours trying to solve this issue. I think Intuit should offer some sort of rebate when this is resolved (not just to me, but others as well).
-Scott
Geek Alert: For those interested, We do datacenter and network design consulting. I tried doing a trace to see what is happening when I try to connect to Citibank (via Quickbooks) and noticed no outbound packets heading to Citi, unlike the other banks where I see a ton. I may be totally off base or missed something, but It seems to me that there is an internal bug within the Quicken Software Program itself causing this issue. Maybe a stale cache or something ... who knows... just a guess.
