I appreciate you joining the thread, @GreeningWorks. Let me help you get past the recurring features issue.
First, could you let me know the specific problem or error you encountered? Additional information will help me provide a more targeted response to your concern.
In the meantime, I suggest following the steps shared by @kad85. It's essential to ensure everything is set up correctly.
If you haven't already, you can also perform some troubleshooting steps. A cache-related issue is likely causing the problem. First, use a private or incognito window to rule this out. Here are the shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Next, log in to your QuickBooks Online account and try to reuse the recurring feature. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other supported browsers.
If the problem persists, I recommend contacting our support team again. They have the tools and resources to investigate your situation further.
I'll also include these articles to help you manage your recurring transactions better:
It's our priority to ensure you can seamlessly achieve your business tasks on our platform. Let me know if there's anything else I can assist you with. Take care.
