We understand the importance of reconnecting your Citibank account to QuickBooks Desktop (QBDT), djv3.
We appreciate your efforts in trying to resolve the issue. Since the problem persists, I recommend requesting a callback from our Customer Care Team. They can securely access your account and review the bank feeds set up to identify the cause of the issue.
To reach them, follow these steps:
- In your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
If there's an investigation into your bank's connection with QuickBooks, you'll be added to the affected users list and will get an email when it's fixed. In the meantime, you can manually import your bank transactions. You can use Web Connect (.QBO) to download them, making them accessible in your Bank Feeds.
Finally, check out this resource about reviewing and matching the downloaded bank transactions. It'll help you ensure the accuracy of financial records: Add and match Bank Feed transactions in QBDT.
Stay in touch by replying below with follow-up questions about managing bank connections in QBDT. The Community and I are always around to help you.
