Your time is valuable and I know how these bank connectivity issues can disrupt your workflow, @BetsyV. Let's tackle this matter together to get you back on track.
Before that, did you encounter any specific error messages when connecting your PNC and Citi bank accounts in QuickBooks Online (QBO)? If so, we'd appreciate it if you could share them with us here to provide the necessary troubleshooting.
First, I recommend signing in to your bank account's website to check for ongoing maintenance or system issues. Sometimes, connectivity problems can arise if the bank is performing updates or experiencing outages.
If there's none, you can access your QBO account using a different supported browser. It's possible that there's a temporary issue with QBO or the browser you're using.
In the meantime, you can manually upload your bank transactions into QBO using a CSV file.
Moreover, we advise categorizing your bank transactions in QBO to ensure they're recorded in the appropriate accounts.
Your experience is important to us, so please don't hesitate to drop by the Community if you have additional questions about linking your bank accounts to QBO. We're only a few clicks away. Take care.
