Ariell is not reading the thread which contains multiple reports of problems being solved and reoccurring and people like me where new company files do not fix anything. I feel this problem is like a company having 3 working trunk lines and 1 bad one. Creates for a consistent but intermittent problem. The connection between the software and citibank is definitely broken and I am guessing there is a setting on the intuit side that is either breaking and being fixed or there are multiple connections and at least one is broken. The key need is for support to recognize that this is a pervasive problem that is not affecting a single user and their is a need for level 3 support within Intuit to check the connection settings and work with Citibank to get this sorted out once and for all. When some level 3 system admin or programmer who knows how the connection works gets involved they can arrange to call someone like me with an open ticket to attempt to recreate the problem or confirm a fix. Anything more than that at this point is a waste of time.
