So, Here I am on the phone with Support. They will NOT connect me with Tier 3. They say that is not allowed. Tier II says that it is a well known problem with the Citibank systems. They asked me to call Citibank and tell them about the problem. I asked exactly who I should be talking to at Citibank??? I told them I would not do that.. it is Intuit's responsibility to discuss with their engineers. Speaking with Citi Tier I would be useless...
BUT,,, the fact that it does work with a totally new company file, yet breaks with existing company files would indicate it is broken on the Intuit (Quickbooks) side of things.
-Scott
