GenmarieM
QuickBooks Team

Banking

Thank you for reaching out, let me provide some information about the sudden reactivation of your closed bank accounts in QuickBooks Online (QBO).

 

First, go to the audit log and make sure that someone made changes to your accounts. Here's how

 

1. Go to the Gear icon

2. Under Tools, click Audit log.

3. From there, you can see the changes made to your account.

 

However, if no changes are found, I suggest reaching out to our customer support team. They are equipped with tools to help you check your account internally and investigate this issue further.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either of these tabs:
  • Assistant tab and select Talk to a human.
  • Search tab and click on Contact Us to connect with a support expert.

 

I hope this post finds you well. Please keep us posted if you have any inquiries about managing your QuickBooks account. We'll be here to provide you guidance 24/7 and ensure you have the best experience with QuickBooks.