Thank you for joining this thread, @tvbbc_treasurer. Let me help you perform some troubleshooting steps to get to the bottom of this issue.
Before proceeding, have you encountered any error messages other than the unresponsive button?
In the meantime, I recommend reaching out to PNC Bank to check for any issues or updates on their end.
If everything appears to be working on the PNC bank's end, you can try logging into your account using a private browsing mode to see if this issue is related to your browser.
Here are the shortcuts for private browsing on different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once you're signed in successfully, you can connect to your bank again. If this resolves the problem, switch back to your default browser and clear the cache to refresh the page and start fresh. Alternatively, you can also try using other supported browsers.
Regarding your second concern, please complete the July reconciliation before proceeding to August. If you've already finished the July reconciliation and performed the browser troubleshooting steps but still can't access the August data, I recommend contacting our customer support team. They can securely access your account and investigate the issue further.
For future reference, feel free to utilize this guide to learn more about what to do if QuickBooks doesn't match your bank statements after reconciling them: Fix issues at the end of a reconciliation in QuickBooks Online.
Please let me know the results after trying the steps above. I'll be here to help you if you have any follow-up questions. Stay safe!
