I spent almost 2.5 hours with Tier 1 support who was also working with Tier 2. Still no resolution. We were scree sharing the entire time. We tried every one of the recommended fixes but no luck.
I did create a new test company file and was able to actually connect to Citi... it seems like existing company files are having issues.
I have been instructed to call back on Monday and request Tier 3 support, after 10am Pacific time.
I have already invested almost 10 hours on this issue and this is causing me significant problems with my workflow.
