I have yet another nuance to this issue that I need to resolve.
We use Quickbooks Payments and we take a 50% deposit when our customers confirm they want us to complete their project by using the Go Payments app. This is before we even import the invoice details into QB. QB creates a Sales Receipt for the credit card processing.
After creating the customer, invoice and project in QB, we then apply a payment to the invoice by going to the invoice screen, selecting receive payment, entering the amount and depositing it to the bank account.
We import transactions from the bank and then match the payment to the bank deposit. When the work is completed, we follow the same process. Use Go Payments or sometimes a QB payments link, customer pays and then we receive a payment against the invoice to close it out and match that payment to the bank deposit.
THE PROBLEM: My bank account, customer deposits and therefor retained earnings on the balance sheet are all are duplicating these deposits so they show wildly inaccurate totals . I presume I should somehow be able to match the GO payment to the invoice - but I can't figure out how to do that. I don't have similar issues when I deposit cash or checks to the bank. Any assistance is appreciated.
