RockhoundingRanger98
Level 2

How do I correct a reconciled deposit that is matched to funds manually entered into the deposit instead of being matched to the actual payment?

I have a deposit that's already been reconciled, but whoever matched it manually entered funds into the deposit instead of matching it to the corresponding payment. This is creating a duplicate amount which is causing a negative customer balance, the payment I'd still in the bank deposit area, and the duplicate that was manually added shows as unapplied.