Kimmylcla
Level 2

Why am I getting error 163 when trying to connect bank?

I have been unable to connect to my bank since the beginning of the month. I reached out last week and was told that it is being worked on. I received an email stating that my account has been attached to the list of affected users under INV-109540 and that the issue has been reported to the engineering department and being prioritized. The issue is STILL ongoing and since, I'm sure, most of us are trying to run businesses - this is a very integral part of our processes. What is really being done to solve this problem? I cannot wait for weeks to get this resolved. 

 

I have tried the suggestions given before, which is how I ended up being added to the list of affected users. How are we going to be compensated for all of this missing time?