I appreciate you taking the time to follow my colleague's instructions, Dave. Let me chime in for additional details regarding your customer's bank name in the payment you've received.
QuickBooks doesn't have the option to show what bank your customer is paying from. Instead, we can receive a notification from your email or via message.
However, if you can't find any notifications right now, I recommend reaching out to your customers to get the details from them.
Additionally, you might want to check this article and learn how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Should you need additional assistance in managing your payments, please don't hesitate reaching out. I'd be glad to assist. Have a good one.
