MorganB
Content Leader

Banking

Thanks for following up with those additional details, ametz1201.

 

I want to make sure the correct update date is showing for your bank accounts in QuickBooks Online.

 

To rule out any browser related issues, I recommend clearing the cache as an initial troubleshooting step. The cache is used to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can cause certain viewing and performance errors within the system. Clearing the cache will remove anything that's preventing the date from displaying correctly. Here's how to get this done in Chrome for example:

 

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.


The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

 

Please give this a try, log out and back into QuickBooks, and check the date once more. I'm only a comment or post away if you have any other questions.