Banking
I hear your sentiments, TGSellen. I will ensure that you have all the resources and guidance you need to seamlessly connect with our dedicated support team. Our goal is to provide you with the best service possible and promptly address the issues you are experiencing, similar to other users in the thread.
At this time, there is an ongoing investigation regarding the missing scroll bar on the reconcile page.
Since you were unable to reach our Customer Support Team because the callback option was unavailable, I suggest contacting them again during their support hours. They are available Monday to Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT for Plus, Essentials, and Simple Start subscribers. For Advanced, assistance is available at any time and day. This way, they can add you to the list of affected users and ensure you receive timely notifications once the issue is resolved. Here's how:
- Go to the Help menu.
- Tap the Search tab and click Contact Us.
- Enter a brief description or provide INV #107501 for reference. Then, press Continue.
- Choose to Start a Chat or Get a Callback.
I appreciate your continued patience while we're working on a permanent solution to fix this problem. Please know I'm only a post away if you have other questions about reconciliation or running reports in QuickBooks Online. Your satisfaction remains our top priority, and we are here to assist you at every turn, TGSellen.
