Banking
I appreciate you following the suggested troubleshooting steps to resolve the issue, Giffola. Let me guide you to the appropriate support for the problem you're encountering while reconciling your accounts.
Currently, our product engineers are investigating an issue where users are unable to scroll to the bottom of the reconciliation window. While our team is diligently working to find a permanent resolution for this matter, I suggest contacting our Customer Care Team so they can add you to the list of affected users. This will ensure that you receive an email notification once an update is available.
Here's a step-by-step guide on how to reach us:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
- Lastly, pick either Start a Chat or Get a Callback to start connecting with them.
You can check out our support hours in this article: QuickBooks Online Support.
Once the issue is resolved, here's a guide on ensuring your QuickBooks accounts correspond to your real-life ones: Reconcile workflow.
If you have any other concerns while reconciling your accounts in QuickBooks, feel free to come back to this thread. We're here to help you, Giffola.
