Synching all your American Express credit cards is essential to downloading all your bank transactions accurately, greenplants. I'm here to share the reason why the error message occurs.
I've checked our system and found out that we have an ongoing investigation (INV-106629) regarding the issue you reported about being unable to update your American Express credit cards.
At this time, our engineering team is already checking this to determine what's causing the issue. Rest assured that you'll receive an update via email about the status of the investigation, and we'll notify you once resolved.
For us to do this, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. Here's how to reach out to them:
- Click the Help menu and then select the Assistant tab.
- Type in Contact Support in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern or provide INV-106629 as a reference.
- Choose between Have us call you or Chat.
In the meantime, you can upload your credit transactions using a CSV file. Then, categorize them to ensure they're added to the correct accounts.
Additionally, it's recommended to review and reconcile your accounts periodically. Doing so ensures that your records are up-to-date and free of errors.
Please don't hesitate to post here again if you need additional assistance downloading and categorizing your American Express transactions. We value your business and look forward to ensuring your books are accurate.
