Thanks for reaching out here in the Community, @dl010.
I see the impact this situation has on your business and I'm here to help you resolve this issue by walking you through some troubleshooting steps for your browser.
To begin, please log into your QuickBooks Online account using a private or incognito browser window. Sometimes, issues with the browser's cache can cause QuickBooks Online to load incorrectly, which may affect the recurring transactions.
The following keyboard shortcuts can launch an incognito window or private browser :
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If this resolves the issue, I recommend clearing your cache and cookies to update any website settings that could potentially conflict with the program's functionality. If not, you can switch to a different supported browser that is compatible.
I've also added this article where you can easily access a list of all recurring transactions along with their associated accounts: Review your recurring transactions in QuickBooks Online.
Additionally, you can refer to this article to help you personalize and manage your transactions in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Don't hesitate to reach out to us if you have further questions about recurring transactions in QBO. I'll be of help. Best regards.
