Thank you for bringing this to our attention, PauleyH. I recognize the importance of updating your Chase credit card in QuickBooks Online. I'm here to assist you with resolving this issue.
Upon checking, there's an ongoing investigation (INV-96764) regarding the Chase credit card information not updating with QuickBooks Online. Our engineers are already aware of this and are currently working to get this fixed as soon as possible.
If you haven't, I'd recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case.
Here's how:
- Log in to your QuickBooks Online (QBO) account.
- Click (?) Help.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
In addition, I'm sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:
Once the transactions are in, you can categorize and match them in QuickBooks to make your data accurate.
Keep me posted if you have further questions about syncing your Chase credit card and other QuickBooks-related concerns. I'll be here to lend you a hand. Keep safe.
