I wouldn't want you to encounter the same issue mentioned in this thread anymore, lp_mi.
The error appears when there's no matching sales receipt or payment on an invoice, which QuickBooks can't automatically add the deposit.
I can see that you weren't anticipating this error message, given that the transaction was successfully deposited withou any issues in 2021. I'd like to know the steps you followed when reviewing the deposited transaction.
If you haven't tried manually recording the deposit, I recommend following these steps to fix it.
- Follow Step 1 in this article: Some QuickBooks Payments deposits weren’t automatically recorded” in QuickBooks Online.
- Log in to your QBO account and go to the + New menu. Then, click Bank deposit.
- Select the QuickBooks Payments section.
- Match the payments in the list with the payments in the Merchant Service Center report.
- Click Save. Then, Close.
However, since you've confirmed the deposit, let's use a private browser to log into your account. It'll help you determine if it's a browser-related issue.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Firefox: Shift + Ctrl + P
If the issue gets resolved through an incognito or private browser, you can clear your browser's cache or use a different supported browser.
Here are some articles to help you manage your QuickBooks Online transactions:
Please reply to this thread for any follow-up concerns about deposited transactions in QuickBooks. I'll provide you with the details you need and help you resolve any issues you have encountered.
