I’ve got you covered about funds on hold in QuickBooks Online (QBO), Joe. I have the details you need so you can be guided about what to do and the frequent reasons for this occurrence.
With QuickBooks Payments, you can process payments right within QuickBooks. If a payment you've recently received is on hold, there's no need to worry. It simply means we need to review it to ensure everything is in order. This is a standard process that benefits all parties involved in the payment. Payments are reviewed periodically to guarantee accuracy.
In line with that, customers with funds withheld on their accounts will receive an email to the one you used to sign in to the Merchant Service Center. It'll give you specific steps to fix any issues.
To sort it out, please follow the steps in the email urgently. After that, our dedicated team will work on this within 2 business days, then, they can finish processing the payment. However, if the funds are withheld for more than the specified days, please consider contacting our Merchant Support Team to check it further.
The process may need you to provide your confidential information. To maintain your privacy, it’s best to contact them. You can do so by following the steps below within your company file:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact Payments Support.
Don't hesitate to reach out to me through this forum if you require further assistance. Stay safe!
